Candroy Privacy & Policy

Your privacy and safety of your data is important to us.

This Privacy Policy document describes types of information that is or may be collected, used or shared by OCEANGATEPM.CANDROY.COM when you visit, use or make a purchases.

Garments, Design and Production

The client is solely responsible for ensuring that any graphics, artwork, or designs submitted do not infringe upon any copyright, trademark, or other intellectual property rights. While we make every effort to identify potentially protected material, it is impossible to know or verify every existing design or image.
We reserve the right to refuse any design, artwork, project, or order at our sole discretion and without explanation. We will not produce designs or language that we consider obscene or otherwise inappropriate.
No phone orders. All orders must be submitted in writing to ensure accuracy.
All artwork and mock-ups will be emailed to you for review and approval. Production will not begin until we receive your written approval.
Our standard production time is 5–7 business days. Larger or more complex orders may require additional time. Rush production may be available upon request and may be subject to an additional rush fee.
Orders are processed on a first-come, first-served basis. Order quantity does not affect production priority. We will make every reasonable effort to accommodate rush orders, including during peak production periods.
We do not maintain an inventory of garments. All garments are purchased specifically for each customer's order. Therefore, garments cannot be returned, and all garment sales are final. Please review your invoice carefully, including garment descriptions, sizes, colors, and quantities, before submitting payment.
C.F.M. (Customer Furnished Material) Are you planning to provide the garment/s for your project?
Candroy does not replace client provided garments that and surly does not accept garments with sentimental values. The only time we would replace your garments is if have done anything other than the mock up that you approved. Such as wrong color, wrong location, wrong image and such.
We need to know ahead of time when your shipments are arriving. Your boxes must have your name, project name/number and our name on them.
We do not accept "receiver pays for shipping" shipments.
Although we do our best to complete your job in perfect condition yet be aware that we are dealing with machineries, inks, heaters, needles, ....., therefore there is always a possibility for something to go wrong. EITHER provide extra garments OR be aware of 3%-4% average spoilage margin.
We highly recommend that you allow us to provide the garment so that we keep a light stock on hand in the event of any sort of mishaps.
Every screen print project requires set-ups and test prints before it starts. Providing extra garments is necessary to cover the spoilage and set-up requirements. Also, no two garments will be printed at EXACTLY the same location since the insertion of the garments into the machines are manually handled and not automated. Hence there is always a possibility of the image to be printed ever so slightly to either sides on different garment.
We recommend that you provide at least two shirts extra in each size for spoilage, especially if your count is vital. We can't tell you the number of times we print the front of a shirt and then found a hole in the back of the shirt.

Garment Inspection and Production
Customer-supplied garments are inspected according to our receiving process.
A. We do not count every garment upon delivery, as large orders may contain hundreds or thousands of pieces. Garments are counted immediately before production begins. If the quantity does not match your purchase order or packing slip, production will be paused, and you will be notified so the discrepancy can be resolved.
B. Garments are counted again before they are folded, packed, and prepared for pickup or shipment. Please verify your order upon receipt or pickup, as we cannot be responsible for shortages reported afterward.
If you provide your own films, embroidery files, artwork, or other production-ready materials: we are not responsible for issues such as ink bleeding, ink spread, dot gain, moiré patterns, embroidery quality, or other production problems resulting from those supplied materials.
If a printing error occurs and is determined to be our responsibility, we will replace only the garments that are returned to us. All incorrectly printed garments must be returned before replacements will be produced.
Unless otherwise specified by the client, the placement of the printed design is at our discretion. Please note that shoulder prints, hem prints, and prints that extend over seams may vary slightly in appearance and placement depending on the garment size and style.

Completion and Payment

All work orders must be completed and approved before your project enters production.
Full payment is required before production begins unless otherwise agreed to in writing.
We do not ship orders C.O.D. (Cash on Delivery). If payment is made by check, production will begin only after the check has cleared our bank. A $50.00 fee will be charged for any returned check.
Upon request, we can drop-ship your order directly to your customer or another designated location for an additional fee.
Prices are subject to change without notice. However, once an invoice has been issued and payment has been received, the quoted price for that order will not change.
Once an order has been shipped, Candroy is not responsible for loss, damage, or delays caused by the shipping carrier. Shipping insurance is available upon request and is recommended for valuable shipments.
Customers will be notified when their order is complete and ready for pickup. Orders must be picked up within 30 days of notification.
If an order is not picked up within 30 days and we are unable to contact the customer, the order may be considered abandoned and discarded. Before doing so, Candroy will make reasonable efforts to contact the customer, including up to three (3) emails and three (3) phone calls using the contact information provided during account registration.
Customers are responsible for keeping their account information current, including phone numbers, email addresses, and any other contact information.
We collect personal information such as your name, company or organization name, mailing address, email address, telephone number, and other information necessary to process your orders and manage your account. We do not sell, rent, or trade your personal information to third parties. We may disclose information only when required by law or as necessary to provide our services.

Data Retention

1. We retain the personal information we collect only for as long as necessary to provide the requested services, comply with legal obligations, resolve disputes, or enforce our agreements, unless you request that your information be deleted, where permitted by law.
2. We protect the information we store using commercially reasonable administrative, technical, and physical safeguards designed to prevent loss, theft, unauthorized access, disclosure, copying, misuse, or modification.

Communication

We may contact you by email or telephone to respond to your inquiries, provide customer support, or send service-related notifications based on the personal information you provide.

Links To Other Websites

Our website may contain links to third-party websites or services that are not operated or controlled by us. If you choose to follow a link to any third-party website, you will be subject to that website's own privacy policy and practices.
Candroy is not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the Privacy Policy of every website you visit before providing any personal information.

Age Restrictions

Candroy.com is not intended for individuals under the age of 18. By using this website, you represent and warrant that you are at least 18 years of age or have the legal authority to enter into agreements on behalf of a business or organization.

Business Transfers or Closure

n the event that Candroy Screen Print Embroidery undergoes a business transition, such as a merger, acquisition, sale of assets, bankruptcy, or closure of operations, your personal information may be transferred as part of the company's assets.
You acknowledge that such transfers may occur and that any successor, purchaser, or acquiring entity may continue to use your personal information in accordance with this Privacy Policy or an updated privacy policy provided by the successor entity.

Changes to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.
Any changes will be posted on this page, and we encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
Your continued use of the website after any changes or revisions become effective constitutes your acceptance of the updated Privacy Policy.

Consent and Acceptance

By accessing or using this website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. You consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please do not use this website or provide us with your personal information.
Your continued use of this website following any updates or revisions to this Privacy Policy constitutes your acceptance of the updated terms.